Smoke Hollow Grills and Smokers are guaranteed against broken or damaged parts at time of purchase. All parts carry a 1-year limited warranty with the exception of Paint, which is guaranteed to be free of defects for 90 days except for rust, which may appear after repeated use. This warranty does not cover damage or issues related to neglect, abuse, or modifications to the product. Repair labor is not covered.
All parts that meet the warranty requirements will be shipped at no-charge via the discretion of the Customer Service Department (ground shipments, US Mail, or Parcel Post Only). Any special handling charges (i.e. Second Day, Overnight, etc.) will be the responsibility of the consumer. All warranty claims apply only to the original purchaser and require a proof of purchase verifying purchase date.
Do not return parts to our address without first obtaining a return authorization number from our customer service.
This service is available by calling:
8:30am to 4:30pm, Central Time, Monday through Friday
Or write to:
Outdoor Leisure Products, Inc.
5400 Doniphan Drive
Neosho, MO 64850.
This warranty may give you specific legal rights that vary by state.